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Salesforce Services

Salesforce services built for Agentforce,
not just a CRM

BCS delivers the full Salesforce services spectrum — from consulting and implementation through integration, Data Cloud, and managed services — as the world's first Agentic System Integrator. Every engagement embeds Symphony, deKorvai, and Anugal to ensure Agentforce lands on trusted data, governed access, and orchestrated operations.

50+ Global Salesforce projects
30+ Certified specialists
15+ Industries served
8 Dedicated service areas
Service Portfolio

Eight service areas. One Agentforce-ready partner.

Each service is delivered with the same agentic delivery framework — clean data, governed access, and orchestrated operations from day one.

Salesforce Consulting

Strategy, architecture, and transformation roadmaps aligned to Agentforce activation. The starting point for CRM programmes that need to evolve beyond implementation.

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Salesforce Development

Custom Apex, LWC, and Flow development with Agentforce invocable actions designed from the first sprint — not retrofitted after go-live.

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Salesforce Implementation

Full lifecycle deployment with data validated by deKorvai, access governed by Anugal, and Agentforce readiness confirmed at go-live.

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Salesforce Integration

Connecting Salesforce to SAP, OpenText, and enterprise systems through resilient, monitored interfaces that Agentforce can act through.

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Salesforce Data Cloud

Customer 360 built on deKorvai-validated data quality — the unified data foundation Agentforce agents depend on to act with accuracy.

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Salesforce Managed Services

Proactive CRM operations with quarterly Agentforce readiness reviews. Staying current with releases, not just stable at the point of go-live.

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Adoption & Change Enablement

Behaviour-led programmes moving users from Salesforce as a CRM tool to Salesforce with Agentforce as an autonomous work surface.

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Agentforce Services

End-to-end Agentforce implementation: agent design, prompt engineering, grounding, and autonomous CX operations delivered by BCS Agentforce specialists.

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Frequently Asked Questions

Refer to this section for answers to frequently asked questions related to BCS Salesforce services.

What's included in BCS's Salesforce practice?
BCS Salesforce covers eight integrated service lines:
  • Consulting — strategy, org assessment, licensing optimisation, Agentforce readiness
  • Implementation — Sales, Service, Marketing, Experience, Revenue Cloud delivery
  • Development — Apex, Lightning Web Components, AppExchange products
  • Integration — MuleSoft-led integration across Salesforce and the wider estate
  • Data Cloud — customer data platform, identity resolution, segmentation
  • Managed Services — admin, release management, continuous improvement
  • Agentforce Consulting — AI agent design, guardrails, and grounding
  • Adoption & Change Enablement — sustained business outcome delivery

How does BCS approach the Salesforce Customer 360?
BCS treats Customer 360 as one operating model, not a collection of clouds. Engagements define unified data architecture across Sales, Service, Marketing, and Data Cloud before deploying individual clouds. MuleSoft provides the integration spine, and Agentforce extends the customer experience layer. The result is one customer record, one consent model, and one set of metrics across the estate.

What's the difference between Salesforce consulting and Salesforce managed services?
Consulting is finite scope — assessments, strategy, target architecture, programme planning. Output is a recommendation and implementation plan. Managed services is continuous capability — admin work, release management, enhancement requests, user support, and Agentforce supervision under SLA-backed pricing. BCS engagements typically begin with a consulting pass, then transition into managed services on the live org.

How does BCS handle multi-cloud Salesforce architectures?
Multi-cloud Salesforce requires architectural discipline that single-cloud implementations skip. BCS designs the operating model around three principles:
  • One customer identity resolved through Data Cloud and MuleSoft
  • Consistent metric definitions across Sales, Service, and Marketing reporting
  • Shared governance for record-level security, retention, and consent

What Salesforce certifications and partnerships does BCS hold?
BCS engineers hold Salesforce Certified Technical Architect, Application Architect, System Architect, and Industries Architect credentials. Cloud-specific certifications span Sales Cloud Consultant, Service Cloud Consultant, Marketing Cloud Consultant, Data Cloud Consultant, MuleSoft Integration Architect, and Agentforce Specialist. BCS is an active Salesforce Consulting Partner with co-sell pathways and access to Salesforce escalation channels.

Ready to discuss your Salesforce programme?

Whether assessing your CRM landscape, planning an Agentforce rollout, or modernising managed services, BCS brings the agentic delivery layer no other Salesforce partner can match.

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