- Where a multi-vendor estate actually breaks: batch windows, interface failures, and the manual triage between them
- How Symphony models an end-to-end process across SAP, Salesforce, and Dynamics as one governed workflow
- Exception handling and escalation design, including what stays with a human and why
- Instrumentation: the signals BCS monitors to prove a process is running unattended
- A live walkthrough of one order-to-cash flow moving from monitored to near-zero touch
Built for: Platform owners, application managers, and IT operations leads running multi-vendor enterprise estates.
What the session covers
Most enterprise estates run three or four vendor platforms, and the work of holding them together sits with people. Batch jobs are watched manually, interface failures are triaged in a chat channel, and the same corrective steps are repeated every close cycle. Symphony exists to move that coordination into a control plane that can be designed, versioned, and audited.
This session walks through the architecture rather than the pitch. BCS engineers open a live Symphony environment, take a single order-to-cash process spanning SAP and Salesforce, and show how the orchestration layer sequences the steps, watches for the failure conditions that normally generate tickets, and escalates only the exceptions that genuinely need judgement.
Why the run model changes
The economics of a traditional support model scale with headcount, because every additional interface, entity, or release adds coordination work. An orchestration control plane changes what scales: workflows are defined once and reused, and the operating cost tracks transaction volume rather than team size.
The session covers three consequences of that shift:
- Ticket composition changes. Repetitive interface and batch incidents leave the queue, and what remains is genuinely exceptional.
- Release cadence tightens. Orchestrated processes carry their own regression tests, so a platform release does not stall on manual validation.
- Accountability becomes visible. Every automated action is logged against the workflow that triggered it, which is the evidence an internal audit function asks for.
Who should attend
The session is built for platform owners, application managers, and IT operations leads who carry the run model for an estate spanning more than one vendor. Attendees see how BCS designs the control plane, not a product demonstration reel, and questions are taken live throughout.