Challenge:

To optimize their SAP application maintenance, the customer has implemented Umbra, a solution that allows for the on-demand engagement of resources from the market. This strategic approach significantly reduces the workload for Basis & Security teams and effectively lowers the monthly maintenance costs.

However, there were specific roadblocks that needed to be addressed. Existing roles had to be redesigned to align with the Business Role Concept offered by GRC BRM. Additionally, maintaining security and promptly addressing vulnerabilities posed challenges. Reactive support for incidents and identifying genuine and cost-effective expert services in the market were also areas that required attention.

Solution:

Nevertheless, the implementation of Symphony has yielded remarkable success for Umbra. Frequent system assessments are performed, and remediation activities are swiftly implemented within the allocated budget. The availability of 24/7 system support ensures uninterrupted business operations and provides timely assistance. The adoption of Symphony has facilitated the establishment of robust processes related to SAP Security & Basis vulnerabilities. Furthermore, utilizing the buddy model maintains effective coordination between teams located in different locations.

Impact:

With Umbra and the support of Symphony, the customer has successfully achieved 24x7 support and effectively mitigated roadblocks, resulting in improved system performance and streamlined operations.

• Region - Netherlands
• Industry - Home Accessories